30-day money-back guarantee
If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date. This includes change-of-mind requests and does not limit any mandatory consumer rights available where you live.
How to request a refund
Purchases are sold by Lokul tech and marketing and processed by our payment provider, Stripe. Email us at support@sendasmile.online from the address used at checkout and include your order details. We review and action refund requests directly.
After approval
Approved refunds are returned through the original payment method. Bank and card processing times vary. Refunding an order may deactivate its associated unsent or active gift box and recipient links.